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  • 3 digits extensions

    Hi everyone,

    I'm going through the configuration of a Mobility Router in our office to test it... I managed to be able to make outgoing calls from the mobile phone and receive them, but if I dial an internal extension on the phone it will not ring.

    We have 3 digits extensions and I'm running the client for the iPhone. So when I dial 178 (my colleague's desk phone), the iPhone will quit the Shortel app, go to the main phone app and try to ring 178 from there (which means nothing).

    Has anybody ever experienced this?

  • #2
    You need to make sure your dialing plan is modified to include only 911, 411 etc.

    Normally, the emergency number pattern, cellular direct number pattern tables in the SMR has xxx as a default entry. This will send all 3 digit calls over the cellular network.

    Change that and you should be good to go.


    • #3
      Thank you very much for your answer. I tried only adding the emergency numbers and it worked.