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  • ShoreTel Mobility WG Caller ID

    I have a Mobility-only user setup (no desk phone) - with them logged into the app as the primary extension, and as that extension as part of a workgroup. The workgroup calls ring in just fine, except caller ID info displays the extension of the Workgroup. Is there any way to configure mobility so more information shows up? (example: when a deskphone user is a workgroup member, the workgroup extension AND original callers CID will show up).
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