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  • ShoreTel Instant Messaging on Mobility

    I have an issue with Instant Messaging from Mobility to Communicator. IM on Communicator within our LAN has been working successfully.

    If we instant message between Mobility and Communicator it will work to some extent. Here are the issues I noticed we are facing:

    Mobility user adds participant but participant never seems to get added on the Communicator/LAN side (Mobility user shows this person as being in the conversation)
    Messages do not come through on Mobility but they come through on Communicator (does not happen all the time)
    After opening Mobility app, conversation chats do not update to reflect what was happening on communicator.

    Any advice or help is much appreciated. Also we have a range of users using iPhone and Android.

    Thanks,
    Miles

  • #2
    What are the builds for the ShoreTel, Communicator, Mobility Router, and Mobility app? If any of them are not top of tree I would start there.

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    • #3
      Originally posted by blanning View Post
      What are the builds for the ShoreTel, Communicator, Mobility Router, and Mobility app? If any of them are not top of tree I would start there.
      ShoreTel: Build 19.47.9000.0
      ShoreTel Communicator: Build 19.47.9000.0
      Mobility Router: v8.1.10.101
      Mobility App (this is for my Android): Version 9.0.86 Build 107

      I can check with with the other people to see what versions they are running but im positive they are running the same for Communicator, just not positive for their phones.

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