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  • SMR SIP users/extension

    Shouldn't I see the second user (SIP ext)registered in the IP phone section, just like a SIP conference phone? I have the users IPhone provisioned to the SMR but not seeing the SIP user (PBX side) registered to the SMR.

  • #2
    As soon as you create the user on the SMR it will try to register to the PBX as a SIP device. You need to make sure the SIP details for the PBX are correct for your system and that a user exists on ShoreTel to match the SMR user's SIP register fields.

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    • #3
      They do wonder if its because its truely not supported in 11.1??

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