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  • Force Release from Call Center when locking Windows

    Hi, Does anyone know a way to force a call center agent to logout when they lock their Windows computer? We have one call center with very poor management and agents frequently walk away and end up going into release. Calls can sometimes ring through four agents before being picked up or customer hangs up.
    Thanks for any help.

    I'm in a supporting role and still very new. We have ShoreTel 14.2 Build 19.42.8801.0
    Last edited by Maine-iac; 12-31-2019, 05:21 AM.

  • #2
    You can make it so that the WG logs users out if they miss a call. But then they could not get any calls if they don't log back in. Just an idea, I don't know how to do it through Windows.