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  • Automatic Wrapup not working

    Hi
    I have a customer with ShoreTel 14.2 and ECC 8
    Recently one Agent has seemingly lost the ability to go into Auto Wrapup (20 seconds before new call presented unless extended by agent)
    what happens is, the existing call ends and if there are calls in Queue a new call is presented immediately
    The set up for the Agent mirrors all others in ECC\Agents and everything else appears to be working as expected.
    Has anyone come across similar issues ?

  • #2
    Not specifically, but we have issues from time to time where programming seems to get "hung" and we end up rebuilding the user / set from scratch and the issue does not follow.

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