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Hi
I have a customer with ShoreTel 14.2 and ECC 8
Recently one Agent has seemingly lost the ability to go into Auto Wrapup (20 seconds before new call presented unless extended by agent)
what happens is, the existing call ends and if there are calls in Queue a new call is presented immediately
The set up for the Agent mirrors all others in ECC\Agents and everything else appears to be working as expected.
Has anyone come across similar issues ?
I have a customer with ShoreTel 14.2 and ECC 8
Recently one Agent has seemingly lost the ability to go into Auto Wrapup (20 seconds before new call presented unless extended by agent)
what happens is, the existing call ends and if there are calls in Queue a new call is presented immediately
The set up for the Agent mirrors all others in ECC\Agents and everything else appears to be working as expected.
Has anyone come across similar issues ?
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