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  • Caller ID

    Our voice provider has the Caller ID set to the company name, also our phone provider has caller ID set to company name. What would cause the end user to see the caller ID as the caller's full name and extension?

  • #2
    A personal contact is the most likely reason. Most circuits don't allow name id to be manipulated and what is received by the end user is what is usually registered by their provider or their local contacts can override the name. Some sip trunks can produce name id override but that is rare.
    Lance Paddock
    BTX | Business Telephone eXchange
    1(800) 289-0299