Hello All,
We have an odd issue, where any new reports that we create, and then schedule, do not get generated when they're supposed to be. We have these setup to send a PDF version of the reports by email, every day on work days. However, older reports that were originally setup in 2015 or 2016 are generating and being emailed out as scheduled. All reports are set to be generated in the default Reports folder, and the printer account in ECC tested OK. I can manually generate the reports in Contact Center Reports. Also when I go to look at the log for each of the scheduled reports that aren't working, nothing shows up for them. Anyone have any ideas on this one?
Thanks
We have an odd issue, where any new reports that we create, and then schedule, do not get generated when they're supposed to be. We have these setup to send a PDF version of the reports by email, every day on work days. However, older reports that were originally setup in 2015 or 2016 are generating and being emailed out as scheduled. All reports are set to be generated in the default Reports folder, and the printer account in ECC tested OK. I can manually generate the reports in Contact Center Reports. Also when I go to look at the log for each of the scheduled reports that aren't working, nothing shows up for them. Anyone have any ideas on this one?
Thanks
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