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  • ECC Ring A Few Agents

    Is there any way to set ECC to ring more then 1 agent at the same time, Like in a Hunt Group Setting.

  • #2
    No, the ECC is built to offer the a media stream (call, email, chat...) to one agent at time. If that agent does not answer, the stream is offered to another agent per the routing of in place on the engine until a location is found for the stream. From the ECC's perspective, ringing multiple agents is counterproductive. Is there any reason why you can't just hand this function to a hunt group?

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