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  • ECC Chat

    Anyone install chat themselves? Just curious if it was a pain or went smooth, because the chat tool kit pdf doesn't explain much in detail.

  • #2
    I have set it up once to test, it went pretty smooth and worked well. I did not integrate to an existing site though, just got the mechanics working.

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    • #3
      Thats where Im stuck, can't figure out how to implement with a internal website for testing. The documentation on chat is very weak.

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      • #4
        I just looked and do not have any electronic documentation right on hand - but I can tell you the version I got it working on was Tomcat 6.0.18 and the doc I used was the contact_center_5.1_chat_toolkit_guide.pdf available on the website to partners (look on the ECC version page for the software and docs downloads).

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        • #5
          To help save the next person a few hours of scratching their head when testing their chat site internally:

          The "Tomact server base address" in the parameters.js file needs to be a fqdn instead of just an internal ip address as I found out. "http://yourservernamehere.loc:8080" instead of 10.1.1.x

          When you access your test site using the default "chat.html" test page you would need to use "http://yourservernamehere.loc:8080/ECCChat/chat.html"

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          • #6
            Done this many times. Getting it to basically run is not that difficult, but customizing things is where it gets interesting. You need a good web developer on hand to do it well.

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            • #7
              web chat on ECC7

              Speaking of a good web developer to customize CHAT, I have that....
              We are trying to first check if a web chat AGENT is available BEFORE allowing someone to chat...

              He has been working on this, but today he presented me with the following question(s):

              -------start snip--------

              I found some literature that Contact Center exposes a web services SDK including this functionality, but it looks like all of the details require a “Shoretel Innovation Network” login. Do we have a login to access these documents, or some potentially some other documentation that might describe the web services available through Contact Center?

              -------end snip--------

              Anyone can help? starting point?

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              • #8
                Hello- I have a question about testing Chat and thought you might be able to help. I have not implemented the feature before but I have followed the document but I would like test before they add it to their website. I thought there was a way to test from the Tomcat server.

                Thanks in advance.

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                • #9
                  Originally posted by kbudurka View Post
                  Speaking of a good web developer to customize CHAT, I have that....
                  We are trying to first check if a web chat AGENT is available BEFORE allowing someone to chat...

                  He has been working on this, but today he presented me with the following question(s):

                  -------start snip--------

                  I found some literature that Contact Center exposes a web services SDK including this functionality, but it looks like all of the details require a “Shoretel Innovation Network” login. Do we have a login to access these documents, or some potentially some other documentation that might describe the web services available through Contact Center?

                  -------end snip--------

                  Anyone can help? starting point?
                  Innovation network is free for customers, just go to shoretel and sign up to get access to all the documention for the ECC SDK.

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