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  • Resume/Release on Handset (not on computer)

    Version 10.1 - Is it possible to program a Resume/Release button as well as Login/Out on the phone handset itself without using the computer?

    They are having trouble with the contact center product and running it on Thin Client. They want to try to remove the computer from the situation and just manage calls from the telephone handset itself. Do you think that's possible? (Could the offhook swich be used as release, or is there a feature access code that could be dialed for resume/release?)

    Also they still need the ability to get phone statistics and monitoring.

    Thanks!

    Toni
    :helpsmilie:

  • #2
    I used an Auto Attendant to prompt options 1-4, for login/logout, release/resume and pointed them to Route Points/IRN that executed a CC-Script for each function. Works really well!!

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