Announcement

Collapse
No announcement yet.
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Dial List issues

    I have a client using Dial Lists. However, I am seeing some very strange behavior with the Dial List.

    I have the Dial List programmed to run a Call Control Script prior to transferring to the Agent. When the Dial List calls a target #, and the target person hangs up while the script is running (playing a WAV file to the target), the Dial List will just call the target back incessantly.

    I have set the Customer Disconnect in IVR flag to Stop in both the Dial List and in Entities - System - Outbound. I have set the retries to 1. I have modified my input SQL query to only import a target 3 once.

    It's all very weird behavior.

    Any imput would be greatly appreciated.

    Thanks!!!

    Josh

  • #2
    Which version of ECC are you using?

    Comment


    • #3
      ECC 5.1 build 9508.

      Thanks!!!

      Josh

      Comment

      Working...
      X