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Contact Center
Hello Everyone,
We currently have a Shoretel system in house, and will be expanding our company to numerous companies that will all be handled in house. i.e. We have one large company and will be creating numerous smaller companies. We would like to have a "Call Center" customer service dept where incoming calls for all of the companies will be received, and I cant seem to fine whether or not Contact Center can handle such an environment.
If each of the companies have their own number, can Contact Center handle the routing for this? We would like to have it so the agents can see that the call is coming in for a particular company and handle it appropriately.
Thanks for your help,
Steve G.
We currently have a Shoretel system in house, and will be expanding our company to numerous companies that will all be handled in house. i.e. We have one large company and will be creating numerous smaller companies. We would like to have a "Call Center" customer service dept where incoming calls for all of the companies will be received, and I cant seem to fine whether or not Contact Center can handle such an environment.
If each of the companies have their own number, can Contact Center handle the routing for this? We would like to have it so the agents can see that the call is coming in for a particular company and handle it appropriately.
Thanks for your help,
Steve G.
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