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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Call Manager 9.1/Shoretel-SalesForce adapter on Windows 7?

    Does anyone know if there are any gotchas to using the Call Adapter under Windows 7? My reseller is telling me that there are some gotchas to using Call Manager 9.1 under Windows 7, but it appears to work just fine.

    However, when using the CTIA adapter, I am unable to use the "click to dial: function within a browser. I am a member of the appropriate Call Center in, and softphone functionality is enabled for my account. The adapter appears to install without issue, but that doesn't necessaril mean that it works properly.

    Any ideas or comments?