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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Template for setting up and documenting

    Has anyone built a template in Excel or some other software that can be used to document the setup of ECC?

    For example, in the GROUPS entity, under Thresholds, there are quite a few settings there.

    It would be great if we had these in Excel and could document what the groups supervisors wanted the settings to be so when we are programming, we have one place to refer too. Also great for long term documentation.

  • #2
    That has been a problem that has bugged me since I started working with this product about 4 years ago. You almost need two sets of documentation. One being "what it does" and two being "the nuts and bolts that make it go". When I worked support I noticed that just looking at the nuts and bolts wasn't enough, sometimes I needed it clarified as to what business need a flow as meant to fulfill to completely understand what was going on.

    So having high-level Visio style call flows are definitely handy for that. As for the nuts and bolts lately I have just been taking a backup of the config database at the end of the project. Nothing explains it better than being able to see it in a lab system. I have been toying with the idea of writing a program to dump the configuration into Excel files. I'm lazy when it comes to paperwork