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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • license usage monitor

    Looking for a way to check to see < real time> who is using what license. We have a couple of large call centers with 4 supervisors each. But continue to run into the problem with having to track down who is logged in that shouldn't be, so a on duty super can login because they are getting the license/ login error.

    Does Shoretel have a monitor for this?

  • #2
    In version 5.0 and up you can see who is logged in from what IP using the diagnostics console. You need a password to access it but I think you can get that by calling ShoreTel support.


    • #3
      Where in the Diagnostic console, in the Supervisor applications part? I don't think Ive used this before, so it will show IP of all supers that are logged in?


      • #4
        You launch the console, and you select file->Show restricted technical diagnostics.
        You enter the password and then go to Diagnostics->System Management-> Supervisors.
        You get the supervisors who are logged in and their IP address.


        • #5
          Thanks for your help gulu