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  • Auditing ECC COntact Center Director Log In

    We are currently running ECC 4.66 but we will be upgrading to 5 this weekend. Is there a way in ECC 5 that I can see when my supervisors log into the Contact Center Director? I don't need to know what changes they made, although it would be nice. I do want to be able to checks logs and see when various supervisors have logged into the CC Director though.

    Is this still on the ShoreTel wish list?


  • #2
    In CCA 5.0 there is a way to know which supervisors are connected and what their IP's are through a GUI interface on the supervisor console. This is the traffic light console that only existed on the server before. Now you can run it on supervisor stations.


    • #3
      I will check it out this weekend after our upgrade.

      Thank you