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  • Looking for consultant to write custom report

    Would any of you be interested in writing a custom report on release codes for us. Attached is what i am looking for. Ver are on CC 5.0
    Attached Files

  • #2
    What's wrong with the RA3.1 - Agent Activity Report? It has all of those values in it. I guess the only difference would be is that report is group specific, where through the C2G reports you could have it go from the login to logout on any group they participated in that day.

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    • #3
      You could export RA3.1 using CSV and manage the data that way.

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      • #4
        The Customer Serivce Manager is very specific that she would like the data in the format requested. Could either of you recommend anyone. I could get ahold of Shoretel I am just concerned their price may be astronomical. My hope is that if a report can be developed, I will be able to use that as a template of sorts to develop other reports on my own down the road..

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        • #5
          With the C2G reporting, you could use something like Crystal Reports to try and make such a thing happens. Even if you contact ShoreTel, that is likely the road you would travel down. It's the easiest, and it can be done with no custom development to the ECC itself.

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