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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Upgrade steps

    Has anyone created a ECC upgrade list, steps to follow for an upgrade?

    I would like to review it because after reading the release notes the only steps I see is backing up the db and running the .exe. But I thought moving from 4.66 to 5.0 has more steps because of the redundancy feature in the 5.0 version.

    I would appreciate the info, because this is my first upgrade.

  • #2
    Those kind of things are usually included in the upgrade list because they are not stock features. Furthermore, the redundancy isn't required for the system to function. So we would do the upgrade first, let that settle, and then put in the redundancy.