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  • Will Removing Agents mess up reports

    I have Contact Center 4.66.
    I have a few users that left last week, If I remove those users what affect will that have on my group reports?

  • #2
    Group data is stored separate from agent data so your group statistics won't change at all. Also, if those agents don't do any work, then no statistics is saved for them so no issue there.

    Regarding groups agents reports, when you delete an agent from director it isn't deleted from the database. It gets a "deleted" flag and so statistics doesn't change there either.

    Was that what you were asking?

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    • #3
      Good Question and great answer. Thank you.

      Comment


      • #4
        That's exactly what i was looking for. Thank's

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