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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • c2g database


    We just installed a ShoreTel system with Contact Center Director - Lite, Version: On the "system" tab, it says that C2G is enabled, but the database connection is "not defined." We're wondering if we need the Enterprise Version to be able to "define" the connection. Can anyone confirm this?

  • #2
    In the same tab where you define the CCIR information (System->interfaces) you should see a DB connections tab. There you can define your connection to the C2G DB. If this is disabled, it is a defect and I suggest you contact ShoreTel support.


    • #3
      We had a problem with this and after going back to TAC, they just reconfigured the connection and it started working.


      • #4
        Film Clip on setting up C2G

        YouTube - ‪Quick C2G setup‬‎