Just got word that field trials for Enterprise Contact Center ver 5 are underway. A lot of cool new features.
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NEw Features in ECC
The new feature set is built around significant architecture changes: Now runs as a service, MySQL database, dongleless supervisor and floating licenses, expanded capacity. I think we can look forward to geographic redundancy with primary and secondary servers. The good news is that it is a ShoreTel release, with a high level of integration, testing and meaningful documentation!
Regards, DRVOIP.com - Home You will find several ECC online Video Tutorials here on configuration, scripting, dial lists etc.
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Honestly, I think they moved because that happened to be the version they were on when the Alpha of 5.0 came out. If you have access to the partner site, you can look at the release notes for the new 4.66 versions and see if the problem you are having is a known issue. I believe 4.x is up to 4.66.07 now.
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