Announcement

I'm not sure how to phrase this. I am a new IT contractor for a company. They have a shoretel system that a Shoretel dealer installed. He added shoretel as another server type in outlook (add email account). Now, all users are being prompted to enter their username/password for outlook when they log on. They are again prompted when launching outlook. Despite checking "save password", they are prompted every time they either log in or launch outlook. I have followed all MS articles to "outlook does not save password" to no avail. If I remove the shoretel account, all works well with saved passwords. When I add the shoretel account in again, they are right back to password prompting. This behavior is occurring in Outlook 03, and 07 (I am upgrading all workstations to 07). This is driving my customer crazy. Any thoughts?


Extra Info: Don't know if this changes anything, but their are connected to a hosted exchange system using RPC over HTTP. The exchange server is not in-house.