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  • Calling a Hunt Group from a SIP device results in multiple calls

    We have recently installed a Valcom VIP-172L Intercom for our front door. I have connected it to ShoreTel with SIP (our only SIP device). Right now, I have it set to call our receptionist, and she can answer the call and open the door. That all works great.

    The problem comes in when I make it call a hunt group. You will see a call from the door, answer it, hear nothing, see a second call, answer it, hear nothing, see a third call, answer it, and it will work. Meanwhile, it keeps ringing others in the hunt group.

    I connected up to the same account with MicroSIP to get some insight. I made a call to the hunt group, and after the call was answered, got the response of "Gone". A second call popped up to the hunt group, which got the response of "Declined", and finally a third call popped up to the receptionist who answered the call, which worked.

    It does not matter who or how many are in the hunt group, how I have it set to ring, etc.

    I've also tried the roundabout way of assigning a DID to the hunt group, and making the intercom call the DID. That works of course, but the audio quality is unusable, it blasts a loud ring through the intercom, and it does not make sense to set it up this way.

    Any ideas? Thanks.

  • #2
    If you find a solution please post it here. I am have an identical issue with a "cyber data sip door phone".


    • #3
      I got in touch with our Shoretel vendor. It looks like it's a firmware bug, and the update came out a month or two ago. He said they had the same issue and this fixed it. We're going to try installing it tonight. If I don't post back in a couple days, please reply and remind me.

      I'll be updating to 12.3 build 17.62.5000.


      • #4
        I've been on 12.3 build 17.62.5000. for two weeks not and that did not fix that particular problem. Also, all of my 265 phones (800+) have a bug now where there is no "talkback" in the handset earpiece. I would wait until the next build after this.


        • #5
          Sorry for bringing this back from the dead, but I am also having an issue with our SIP door intercom calling into a hunt group and not being able to answer the call. The intercom has a "test call function" where you can try calling a number. When I call a regular phone extension, the call log shows ringing, then answered, and hangup. When I call the hunt group extension, I only ever see "calling" but never answered or hangup, the call simply times out.

          I have updated the firmware on the intercom this morning with no change in behavior. We are on a current build of ShoreTel Connect Premises.


          • #6
            We have a SIP doorbell. we created a trunk group with no outboound access. and the inbound destination is set to a AA.
            so create a AA and record a second of silence
            set the timeout to 3 miliseconds
            and timeout destination to the HG
            ShoreTel Connect
            Build 21.79.9330.0


            • #7
              So BWall, you created a SIP trunk group for your doorbell to use as an incoming route to the AA menu? I am a bit lost as to how exactly you are using the trunk. I cannot figure out how. I am able to program the doorbell to dial an extension and have played around with the trunks but cannot figure it out.
              Last edited by SeanZ; 10-31-2017, 11:33 AM.