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  • Call recording solution feedback

    Hi Everyone,

    I am hoping to get some feedback from anybody who has installed the ShoreTel supported call recording solutions in a multisite environment. I'd like to hear about your experiences with installing and configuring the system as well as the impact on your WAN design. If you could also comment on the enduser experience of managing recordings made a several sites from one location that would be excellent.

    Any thoughs on the various methods of capturing the media would be appreciated as well.


    As a final though, ongoing support and compatibility with new versions of ShoreTel.


    Thanks

  • #2
    I'm installing my first CallRex solution in the next month or 2. I've been through some Web-ex sessions on it, and I plan on writing up a full review for the forums. Other than that, I no experience with this or any other solutions.

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    • #3
      I have 2 CallRex solutions under my belt. Now that they have the bugs worked out it seems to be a nice product. I installed it at a local telemarketer monitoring only the PRI's (3 total). The telemarketers are using 45 softphones for out bound telemarketing and it seems to be doing a good job. The customer really likes it. From an installer point of view, I used CallRex to help install and it went well. The only thing I do not like so far is, to log in you need to add a license for you to have an admin password dedicated for you, or you will need to know the admin password that the local admin is using. Bad thing is, they change it and forget it. Then you are in trouble.
      Last edited by BIGDOG3c; 04-16-2008, 05:17 AM.

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