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  • AI integrations with Mitel

    Hi everyone,

    Does anyone have some good experience with integrating 3rd party applications? Any that were bad or took a lot of tweaking? Any that shined?

    We currently do SalesForce and thinking about what else would be beneficial.

    Thank you.
    Last edited by aalvarado; 04-26-2018, 07:56 AM.

  • #2
    RingLeader has an advanced IVR service which is like an "AI lite". The IVR allows you to communicate with your inbound callers while they're waiting on hold, by asking them questions about the nature of their call, so you can sort them into a filtered queue to better serve them. If you want to read more, google RingLeader Crisis-Connect. They specialize in Mitel/Shoretel PBX integrations. Unfortunately I don't have any experience with Hello Vera.