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  • AI integrations with Mitel

    Hi everyone,

    Does anyone have any experience with using AI with Shoretel/Mitel? We have a PBX and looking into using connect and are talking to Hello Vera for AI integration but they have never done anything with Shoretel/Mitel.

    Thank you for any information that you may be able to provide, Online I can't find anything.

  • #2
    RingLeader has an advanced IVR service which is like an "AI lite". The IVR allows you to communicate with your inbound callers while they're waiting on hold, by asking them questions about the nature of their call, so you can sort them into a filtered queue to better serve them. If you want to read more, google RingLeader Crisis-Connect. They specialize in Mitel/Shoretel PBX integrations. Unfortunately I don't have any experience with Hello Vera.