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  • BWB8771
    replied
    Good grief. We just "up"graded from ST14.2 to Mitel MiVoice Connect. I was soooo hoping this feature would be in the new product. Our people are primarily looking for this function to dial into, say, weekly conferences and enter participant codes

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  • LeadAdmin
    replied
    Just checking if pause option is now available?

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  • Soulsanctu
    replied
    Originally posted by Grend0 View Post
    This should be posted at http://suggestions.shoretel.com/login and not here, product design and technical managers regularly check that website. If you want the feature, see if it has been requested and vote on it

    EDIT: Found it: http://suggestions.shoretel.com/comm...ity/ideas/9019
    Why should it not be posted here?? This is a forum for Shoretel systems right? It is a forum for users and installers to help each other find solutions, right?? Sure we could go to the suggestions.shortel.com site, (which I notice does not function) and ask for it, like has been done for almost half a decade now. As stated by everyone else, this should be as easy as inserting a pause and some digits. Every customer I have that uses LD account codes with a carrier can not use the find me , call move, forward to cell, etc. because there is no way to put a pause and DTMF digits in the dial stream.... More and more we have users who do not have a local cell.
    Last edited by Lance; 06-30-2014, 12:35 PM.

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  • rshaw
    replied
    This thread has been spinning since 2010. Is ShoreTel that detached from their customer base that they'll ignore what is a basic feature, and a reasonably easy add? Has anybody tried using ShoreTel's SDK to build something custom to address this?

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  • Grend0
    replied
    This should be posted at http://suggestions.shoretel.com/login and not here, product design and technical managers regularly check that website. If you want the feature, see if it has been requested and vote on it

    EDIT: Found it: http://suggestions.shoretel.com/comm...ity/ideas/9019
    Last edited by Lance; 06-30-2014, 12:36 PM.

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  • Guest's Avatar
    Guest replied
    1st in 2013

    I guess I'm the 1st one in 2013 to dig this old thread up and comment. I'm trying to program a conf call # into a 655 and need a pause between dialing the number and entering the conf call #. Pause would be a pretty useful thing right about now.

    I can dial the telephone number easily enough, but can't pause and then dial a conf id. I tried putting that on a second button but that's getting interpreted as a second call. I suppose there ought to be a work around to that, but why should this simple thing be so hard?

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  • SouthWest
    replied
    Now that this has become a well known feature on the BlackBerry phones, I am getting asked about this more and more.

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  • dboggs
    replied
    do we Know If ShoreTel has come up with a way to insert anything to a speed dial dialing string to incorporate a pause?

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  • Guest's Avatar
    Guest replied
    New Year +1

    Let me be the first in 2012 to +1 this feature. We have daily scrums with a call in number and dialing the conf code every day gets old.

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  • hmarch
    replied
    +1 for me too.

    Our users are clamouring for this.

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  • Guest's Avatar
    Guest replied
    +1 for this feature request

    This can also be useful when dialing an on-line conference

    You would dial a toll-free number, then pause, then enter the conference number, then # and then 1 to confirm it's the correct number.

    I can enter such a string in my BlackBerry. Tried the same in ShoreTel Call Manager and as other people mentioned in this thread, everything after the phone number is discarded...

    Seems very easy to implement...

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  • andrewymching
    replied
    I would say voicemail is only an example. I doubt if anyone having ShoreTel PCM will use such "pause" method to check voice mail.

    As mentioned in other earlier post. This is more about handling contacts without DID numbers. And I see that is the true value of having pause in auto dial string.

    We have business partners whose company just got a main line number. After calling the main line number, we need to dial the extension number of corresponding person so that their phone system will connect us to the person.

    Such "pause" in auto dial string is somewhat a standard or at least a traditional way to handle this "Extention No. without DID" situation. This allows us to store business partners' numbers INCLUDING extension in system directory helping the whole company to make calls with out the need to directory dialing main line first but then manually look up the extension number afterward.

    In fact, Outlook Contacts has this extra extension field and when synchronized with Blackberry, we can really make a one-click call reaching the person with extension without the need to manually press the extension number - using normal Blackberry dialing, I am not talking about Mobile Call manager here.

    Too bad I need to tell my users that if they want such convenience, they need to use Blackberry and not the ShoreTel phone even if they are sitting in the office with ShoreTel Phone on their desk and PCM running on their desktop PC.

    I do hope ShoreTel can build-in such feature.

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  • ShoreTel_Dave
    replied
    Incidentally, I use a speed dial on my blackberry (or other popular mobile device) that rings a DID on the ShoreTel which targets an AutoAttendant. This plays a moment of silence and after half a second forwards to "Voicemail Login" menu.
    My speed dial on my blackberry dials the DID number, a couple of commas to pause until the call has progressed to the Voicemail Login menu, then my mailbox id and password are bleeped in as touchtones and I am at the point where I can press 1 to listen to messages etc...

    Of course that is when I am not using Mobile Call Manager..... Or Call Manager. In which case I have no need for DTMF tones anyway.



    Now, dialling into a mailbox besides your own is a whole other thing.
    If the mailbox belongs to a workgroup, and you are a workgroup member and you have a workgroup or operator call manager. Then the mailbox is right there in Call Manager.

    If the mailbox is a "Mailbox Only" extension then you can't access that without a lot of DTMFing - except for one thing...
    You could immediately forward incoming messages which hit that Mailbox Only extension into a workgroup mailbox (still need a workgroup or operator call manager) or you could forward the message to your own personal mailbox.

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  • ShoreTel_Dave
    replied
    Could you give me a scenario for logging into your mailbox using touch tones from call manager?
    If I want to login to my mailbox with call manager I use the "Voicemail" tab in call manager, no touch tones needed.
    If you are calling an external number, I think you can use a "Send Digits" feature as a toolbar button. This would require a call to an outside number to already be in progress, when you use the send digits it sends the tones in band.

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  • Guest's Avatar
    Guest replied
    Anything Yet?

    It really seems soo simple. Has anyone been able to get this to work in the director for send digits? or maybe another method?

    Leave a comment:

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