Announcement

My suggestion, wait a little bit longer.

Shoretel supports SIP trunks, not SIP extensions. You can fool it sometimes, but you will not always get the result you desire.

Now...if Shoretel decides to support SIP extensions , that's a different story.

You can normally put the extension number in a field like "SIP User Name" on the device itself. That's how it knows to answer calls to its extension. I've deployed a few Hitachi phones around the place and the results are reasonable. The WLAN is so important it's not even funny. You need a solution that is built for voice like Trapeze or Meru, Foundry, etc. The Hitachi phones don't have a very good battery life and they don't sit in the charge craddle very well, but they perform well. A dedicated transfer button would be nice, the xfer process isn't exactly intuitive.

Personally I'm waiting for SIP extensions and a wider set of supported handsets before I push much WiFi, as Charles said.

the sip device has to have the username of the extension you want. ie, if you want it to be extension 500, it must have a username of 500. after that, you must set up an off system extension of 500 in the sip trunk. Basically, follow the IP8000 guide to the T, and it should work. The biggest limitations are those imposed by it being a trunk, you cannot call overhead paging and such.

LinkSys Wireless G3

We have successfully tested SIP trunks to connect a LinkSyS Wireless G3 Handset to the ShoreTel system! It is a great solution for those of you who want to stay in touch while running around the building! It has some limitations as it is a trunk side connection and not a station connection, but it is a very workable solution. It is recommended that you make your SIP wireless handset a “find me/follow me” target so that, if you miss the call, your normal extension mailbox will collect the message.

SIP trunks may also be used to interconnect analog station adaptors at remote sites that may not have a ShoreTel switch, and need a fax machine, for example. SIP can also be used to connect to ShoreTel systems across the Internet as an alternative to lease data lines. We are also testing SIP trunk interfaces to commercial dial tone providers and to some of the residential providers like Gizmo and Skype. We will report results in a separate tech note.


If you would like a recipe for a SIP trunk connection to a wireless handset, send me an email; ([email protected])

We are now in the process of connecting SIP Extensions to ShoreTel 8 and have successfully connected CISCO 76XX phones.

I currently am connected with the Linksys WIP330 wireless SIP phone with very limited functionality. I can place and receive calls to the device very easily, but any functionality beyond that is pretty well gone at this point. I am working on seeing what can be customized in the phone to allow for more feature access. This is all done on ShoreTel 8 using the SIP extension support.

Can you share your settings on the linksys side? We picked up a WIP330 to test as well.

We too are trying to connect a Linksys phone to our Shoretel system. Could someone please post the SIP settings that were used in order to get the phone connected? Thanks!!

From the Yahoo ShoreTel boards

Here are the settings I posted to the Yahoo Message boards on how to configure X-Lite and a Polycom IP 500

In ShoreWare Director (ShoreTel 8+):
===========================
1) Under Administration -> Call Control -> Options
- Set your SIP Realm to "ShoreTel" (can be any string, but that's the one I used)
- Enable SIP Session Timer
- Set Session Interval to "3600"
- Set Refresher to "Caller (UAC)"
- Disable "Always Use Port 5004 for RTP"

2) Under Administration -> Switches
- Choose a switch with at least 5 free IP Phone ports
- Change one of the ports from "5 IP Phones" to "100 Sip Proxy"
- Write down the IP address of the switch (you'll need it later)

3) Under Administration -> Sites
- Choose the site associated with the switch you chose in step 2
- Under the "SIP Proxy" section set "Proxy Switch 1" to the switch you chose in step 2

4) Under Administration -> Users -> Individual Users
- Select the user you want to assign to that phone (or you can create a new user)
- Take note of that users extension (aka the "Number" field)
- Make sure they are assigned to the same site as the switch (see step 2).
- Set their "Home Port" to "Any IP Phone"
- Scroll down and set their "SIP Password" (note: you must set a sip password, there is no default)

In X-Lite:
==============================
Under "SIP Account Settings"
- Select your account (free version only allows one) and choose "Properties" (or you can create a new account)
* Display Name: <the name to show on CID>
* User name: <ShoreTel extension>
* Password: <SIP Password (see Step 4)>
* Authorization user name: <blank>
* Domain: <ip address of switch (see Step 2)>
- Under "Domain Proxy"
* Enable "Register with Domain to receive incoming calls"
* Set "Send outbound via" to "domain"

For Polycom IP 500 (aka ShorePhone IP 100 running SIP firmware)
======================
- Under SIP -> Servers, set "Server 1 Address" to the IP address of your ShoreGear switch (see Step 2).
- Under Lines -> Line 1
* Display Name: <name shown in CID>
* Address: <ShoreTel extension>
* Auth User ID: <ShoreTel extension>
* Auth Password: <users SIP password>

Note: make sure the user is set to "Any IP Phone" before you try to
register them to a new SIP device. If it all worked you should be able to go to Administration -> IP Phones -> Individual IP Phones and see a new entry called "SIP-XXXXX" and under that users account their IP Phone should be set to "SIP-XXXXX"

Thanks for the reply. I tried to setup our system as you suggested and no luck so far. I'll keep on tinkering with it. I was sent a document by a Shoretel tech for setting up a Hitachi Wireless phone (included in this posting). In this document, it instructs a person to setup a SIP trunk group and a SIP trunk. Your instructions didn't mention doing any of that so I'm curious if you had to go that far. Our system is not currently licensed for any SIP trunks at the moment...only SIP phones. Thanks and also, could you post a link to the Yahoo group/board that you had previously posted this on? Sounds like 1 more good resource to have. Thanks!!

Wpu-7700

Hi has anyone got a UniData WPU-7700 wireless phone working with ShoreTel 8.1?

My instructions above are for ShoreTel 8 or later, which has native support for SIP extensions (no special SIP Trunk's required).

Here is the link to the Yahoo Group

Wpu-7700

Thanks for the reply Nethab,

I used your instructions to setup the phone but the phone did not register for me. I did a packet trace on the wireless phone and from that information I created a sip profile for the phone I also created a Sip Trunk group and then the phone started working for me but only in one direction I could hear the person I called but they cannot hear me also for some reson all calls coming into the phone system got directed to the wireless phone.

Any suggestions would be helpful. Also the Shoretel Yahoo forum is great I'm having a good read on it.

UniData WPU-7700

Hi Guys here are the comple steps for getting a UniData WPU-7700 wireless phone working with Shoretel 8.x

I would like to thank Nethab on the Yahoo Shoretel Forums and shoretelfourms.com for steps 1 to 4.


In ShoreWare Director (ShoreTel 8+):
===========================
1) Under Administration -> Call Control -> Options
- Set your SIP Realm to "ShoreTel" (can be any string, but that's the one I used)
- Enable SIP Session Timer
- Set Session Interval to "3600"
- Set Refresher to "Caller (UAC)"
- Disable "Always Use Port 5004 for RTP"

2) Under Administration -> Switches
- Choose a switch with at least 5 free IP Phone ports
- Change one of the ports from "5 IP Phones" to "100 Sip Proxy"
- Write down the IP address of the switch (you'll need it later)

3) Under Administration -> Sites
- Choose the site associated with the switch you chose in step 2
- Under the "SIP Proxy" section set "Proxy Switch 1" to the switch you chose in step 2

4) Under Administration -> Users -> Individual Users
- Select the user you want to assign to that phone (or you can create a new user)
- Take note of that users extension (aka the "Number" field)
- Make sure they are assigned to the same site as the switch (see step 2).
- Set their "Home Port" to "Any IP Phone"
- Scroll down and set their "SIP Password" (note: you must set a sip password, there is no default)

5)Under Call Control->SIP Profiles
-Click on new to create a new profile.
-Name the profile WPU-7700
-Set the User Agent to WPU-7700-v2.1.1/0
-Set Priority to 100
-Click on Enable and Save the Profile

6)Create the Following TXT File on a TFTP Server
-File has to be called - - E1_common.ini

[SIP]
Local_Port = 5060

[NETWORK1]
SIP_Outbound_Proxy= 192.168.5.113 (From Step 2)
Local_Port = 5060

7)Create this TXT file on the TFTP server e1_(Mac address of Wireless phone).ini
Eg: e1_00032a191979.ini

[USER_ACCOUNT]
Displayname =125
Phone_Number =125
User_ID =wd(Sip user ID from step 4)
User_Password =M00yabastard(Sip Password from Step 4)

[SERVER_SETTINGS]
1st_Proxy = 192.168.5.113 (From Step 2)
2nd_Proxy =
Domain_Realm =192.168.5.113 (From Step 2)
Register_Expire = 3600

8)Turn on the Wireless Phone and go to Settings and then Admin. (Default Admin password is 000000)
-go to APS Address
-Set the Protocol to TFTP
-Set the IP to the address of the TFTP server
-Set Use BOOTP to NO
-Save the settings and reboot the phone.

The phone should now be up and running. If you run into problems telnet onto the switch and enable sip debug mode to see what is going on.


To enable SIP Debug From Telent

will need to "gotoShell".
Then from the vxworks CLI,

sip_debug_level=2

Don't forget to turn off Debug!!
sip_debug_level=0

For those of you who do not know how to enable Telnet from your ShoreTel Server in CMD
Goto cd to drive letter:\Program files\Shoreline Communications\ShoreWare Server\
And run ipbxctl.exe -telneton ipaddress of switch.

The reason for using the TFTP server is because of a lack of options on the phone itself to set port numbers and server settings.

Polycom 8002

Has anyone got the Polycom Spectralink 8002 Wifi handsets to work with Shoretel 8.1 as a SIP extension? I've got it working one way, all registered fine, can call the Shoretel phones from the Polycom, but when calling from the Shoretel phone to the Polycom I can't answer the call and no SIP messages are traced anywhere coming from the Polycom when you hit answer. Yet when you hit red you can hang up just fine. Bizarre one for me, but does anyone have any ideas?

Cheers,
Steve