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Welcome to ShoreTelForums.com!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • ActPhone - Integrating Goldmine and ACT! databases

    I found a great program for integrating ShoreTel with Act! and Goldmine databases. It is called ActPhone. Once installed, I open up Goldmine and go to a contact page. On that page there are locations for phone number 1, 2 and 3. I then can go down to the tool bar and select ActPhone - I will be presented with the option to dial one of the 3 phone numbers for the contact. The program will even update your database that you made contact with the person. I believe it will also update the database when the person calls you, but I did not have caller ID on the trunk when testing out, so I can not confirm it works.

    Software provided by:
    PlanITsolutions.
    888-989-0890
    [email protected]


    Ryland Marshall
    Certified ShoreTel System Engineer

    Any comments that I make are purely my opinion. I am not a ShoreTel employee and do not represent them in any way, other then loving the product. Any advise that I may give is to be used at your own risk, I can not take responsibility for any harm that my come from your decision to use my advise.
    Last edited by Ryland; 07-01-2006, 06:58 AM.
    Ryland Marshall
    Certified ShoreTel System Engineer

    Any comments that I make are purely my opinion. I am not a ShoreTel employee and do not represent them in any way, other then loving the product. Any advise that I may give is to be used at your own risk, I can not take responsibility for any harm that my come from your decision to use my advise.

  • #2
    Where can I find this for download, I have no intention of contacting them via email first unless I know more about the software. Is this available online at all or only if they send it to me?

    Matt

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