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  • IP7000 in Vers 9.2

    Here is one that has me scratching my head.

    Installed a Polycom IP7000 last week. Things went well and everything seemed to work. There was a power outage that reset the POE and since then the SHoretel system doesn't recognize the UA. I had TAC look at both Shoretel and the Polycom and everything looks good. Polycom won't talked to me since I am not certified with them.

    From the IPCS file:
    6/8/2010 00:01:10.045 <5599> <2120:5044> Processing SIP-Phone registration for Login:
    6/8/2010 00:01:10.045 <5600> ERROR: <2120:5044> CIPPhone::GetCDNByLogin() - login cannot resolve to a user.
    6/8/2010 00:01:10.045 <5601> ERROR: <2120:5044> CSIPPhone::ProcessSIPRequest() - Failed to process SIP Request: hr=80004005 : .
    6/8/2010 00:01:10.045 <5602> <2120:5044> Worker Thread Sending Event Process Completion.....696
    6/8/2010 00:01:10.045 <5603> <2120:5044> Released the Semaphore
    6/8/2010 00:01:10.045 <5604> <2120:5044> Worker Thread Waiting on Event 692
    6/8/2010 00:01:10.045 <5605> <2120:2376> CNotifyIPCS::SIPPhoneRegister Recieved Response (null)
    6/8/2010 00:01:57.045 <5606> <2120:2376> CNotifyIPCS::SIPPhoneRegister Thread Waiting for Sempahore 2376
    6/8/2010 00:01:57.045 <5607> <2120:2376> Receiving SIPPhoneRegister: 2, sip:[email protected], , sip:[email protected], 10.10.0.40, PolycomSoundStationIP-SSIP_7000-UA/3.1.2.0392, , ShoreTel:3395061520, 0, sip:10.10.0.3, 471f4b07ffc6623dedfbd838696a8283
    6/8/2010 00:01:57.045 <5608> <2120:2376> CNotifyIPCS::SIPPhoneRegister Setting Event Worker Thread.... 5044

  • #2
    As a hail mary (I know we did this a few times) Manually inputed the user and password via the phone instead of the Web interface. All working for now

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