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  • Predictive dialer that will integrate with custom CRM

    We run a call center, mostly outbound, that uses a custom CRM designed for our services (lead qualification and live transfer). Our CRM is integrated with our Shoretel system, using the Shoretel SDK.

    We'd like to use a predictive dialer system, but in looking around it has been hard to find one that will integrate with our system. Our CRM is designed to "own" the call, including managing live transfers. Most dialers want to "own" the call, which makes it hard to integrate.

    Does anyone know of a reasonably priced predictive dialer system that has strong API capabilities, or who has done tight integration between custom CRM systems and a dialer?

    Thanks,
    John

  • #2
    Predictive dialer that will integrate with custom CRM

    Hi John

    We can assist you with a CRM integration to a dialer. We have several out of the box API's as well as the ability to integrate through custom development. Our solution is written in .Net with an SQL back end.

    Please give me a call to discuss your call center needs.

    Regards,

    Christian Rose
    Director of Business Development North America APAC
    Email [email protected]
    Tel : + 1 866-403-8321 ext 300
    Cell : +1 801.404.4693

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