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  • Numera Footprints

    Has anyone successfully integated Numera Footprints with the Shoretel ECC?

  • #2
    We have not integrated with this specific software, but we have integrated with several web-based CRM packages. What type of integration are you looking for?

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    • #3
      ODBC integration for screen pops when user navigates through the ECC and they get an agent. We have a "user guide" that makes it seem easy but just looking to see if anyone has done integration specifically with this sofware for an "ins and outs" there may be.

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      • #4
        According to information Numera sent me, the screen popping might be done natively by Numera or it definitely can be done via ShoreTel's EasyPop application or via a custom application. For anything beyond that, the documentation was not clear, but they do seem to provide some manner of SDK which may allow for further customization.

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        • #5
          Thanks for the responses

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