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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • SIp INterop with Broadsoft Softswitch

    Hi All:

    I have posted a few questions about Shoretel interop with Broadsoft. I was wondering if someone has gotten Call Transfer to work..

    I am testing Shoretel 9.0 with Broadsoft and Call transfer seems to fail.

    Eyebeam Shoregear SIP Provider(Broadsoft) PSTN

    Eyebeam use calls a cell phone on the PSTN side and then tried to transfer the call to PSTN user#2, Has anyone tested this with a SIP Softphone registered to Shoretel ?

  • #2
    I don't believe that the ShoreTel SIP trunking implementation supports external call transfers of any kind. You can only transfer the internal leg of the call to another extension/number.

    More importantly different SIP providers / implementations require transfers to be done in different ways (RE-INVITE, INFO, etc).