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  • Fax Server Recomendations

    Currently we are running ShoreWare 9.1 (Build 14.21.4905.0) and are looking into Fax Server options.

    We would ideally like to find something that integrated smoothly with ShoreTel, and completely eliminate the need for Fax Machines. I've used system in the past that used your existing DID, and when a Fax was detected it would deliver it to your voice mail or email. It would also be great if the user could create and send faxes from their desktops, but not a requirement.

    I appreciate any recommendations.

  • #2
    ShoreTel have documented using GFI fax.
    I have also had some success with Zetafax.
    Both of these will detect fax tone and redirect the call to the fax server and send a dtmf sub-address to route the fax back to the correct destination.
    Both these use an analog fax board connected as analog extensions to the ShoreTel
    V10 of ShoreWare will introduce T.38 fax over IP. I don't know how this will work but the Brooktrout fax boards that are used by Zetafax and GFI can also utilise T.38.
    My assumption is that you will SIP from the ShoreTel to the Fax Server and potentially gain 5 SIP channels that would have otherwise been consumed by 1 analog.
    Last edited by ShoreTel_Dave; 09-25-2009, 02:33 PM.

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    • #3
      A cheap and easy option is the MultiTech Fax Finder.

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      • #4
        I'll pose my question here too as this looks like the appropriate forum:

        One thing I don't understand about the Multitech Fax Finder is the number of ports. If only one port is needed to interface with the ShoreGear switch, why would you need an 8-port fax server? Are the ports for concurrent faxes? Anyone know?

        EDIT: nvm, I answered my question by calling them direct. The ports ARE for concurrent faxes when used with a PRI.
        Last edited by Techster; 10-09-2009, 12:13 PM. Reason: Answered my own question.

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        • #5
          Fax server

          We are using the same version of ShoreTel (14.21.4905.0) and have been using FaxCore for the last few months with great success. They have a couple of options as far as installation such as a software only install onto your own server, or you can purchase a 2U appliance server from them and they now also have a mini appliance. This has integrated great with our ShoreTel system to be able to send and receive faxes. Another bonus for us is that FaxCore has connectors for Sharp's MFPs so you can send a fax from the MFP but instead of going through a land line it routes it to the fax server and then out the ShoreTel system. Prior to using FaxCore we were using GoldFax, but ran into a few issues with the ShoreTel system.

          Originally posted by Skirk505 View Post
          Currently we are running ShoreWare 9.1 (Build 14.21.4905.0) and are looking into Fax Server options.

          We would ideally like to find something that integrated smoothly with ShoreTel, and completely eliminate the need for Fax Machines. I've used system in the past that used your existing DID, and when a Fax was detected it would deliver it to your voice mail or email. It would also be great if the user could create and send faxes from their desktops, but not a requirement.

          I appreciate any recommendations.

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          • #6
            I suggest MultiTech Fax finder. We have a 2 port (modem) unit. They operate in both directions inbound and outbound, or you can specify a direction, but we don't generate enough faxes for it to be an issue.

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            • #7
              We've had great success with Castelle and Audio-Codes Fax servers. The Audio-Codes device uses a server running Net SatisFAXtion - which has a desktop client, in both Microsoft applications and in Outlook.

              The Castelle we worked on sends / receives close to 1000 faxes a week and haven't had any issues so far.

              Good luck!

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