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  • Headset Woes - GN 9350

    We have a GN 9350 headset with Shoretel 8.1 and 565G phones. Called tech support for GN/Jabra which ended once I told them I could hear music through the headset.

    I've switched preferences in call manager to headset and wireless headset but can't get the headset to work. I can hear ringing through the headset but no voice either from myself or the caller.

    Any ideas?
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