Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Headset Woes - GN 9350

    We have a GN 9350 headset with Shoretel 8.1 and 565G phones. Called tech support for GN/Jabra which ended once I told them I could hear music through the headset.

    I've switched preferences in call manager to headset and wireless headset but can't get the headset to work. I can hear ringing through the headset but no voice either from myself or the caller.

    Any ideas?