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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Polycom IP 7000 can't dial extra digits after call is connected

    I'm running ShoreTel 8.1 Build 13.24.2504.0

    I have a Polycom IP 7000 setup using digit map [2-9]11|0T|011xxx.T|91[2-9]xxxxxxxxx|9[2-9]xxxxxxxxx|[1-8]xxxT

    My problem is that once a call is connected, someone calling a conference bridge or getting to some other IVR/ACD, the IP 7000 is not sending out the dial tones to "select 1 for support" etc.

    Anyone have any suggestions?


  • #2
    I just ran into the same thing and it turned out we had to upgrade the IP7000. It needs to be on at least 3.1.2.


    • #3
      I had the same issue and upgraded to the latest version as well, and it fixed the issue.


      • #4
        I installed a Polycom IP 7000 and local/US dialing works fine. Dialing international, 9011<number>, works if I put in the number and then place the call. If I get dial tone first it only dials 90. I get operator message from the telco. I'm using the dial string posted above. What do I need to change to get it working correctly? Any help would be great.