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  • Shoretel - Saleforce - Abandoned Call recording

    Hi,

    Has anyone integrated abandoned calls into salesforce.com?

    I have had great luck with the standard Shoretel - Salesforce.com integration for answered calls. Any answered call is well recorded and reportable. We would like to integrate this one missing piece.

    It doesn't seem like rocket science but any "lessons learned" would be appreciated.
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