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  • Call manager 8.1 integration with Lotus Notes

    Hi
    I 've just upgraded my shoretel to 8.1, anxious to see what was offeringthis new PCM, and so sad to see again Outlook as mail integration.
    Nothing about Lotus Notes
    I 'm currently testing the CSTA server with Sametime, but nothing about importing contacts in our PCM
    Any idea?
    Thanks a lot:sweatdrop:

  • #2
    Lotus Notes client side integration for contact lookups

    likewise would really like to see some integration between PCM and Notes clients for contact lookups - not sure why they would go to all the trouble of Sametime integration without this!

    Out of interest does anyone know if Sametime auto-status messages propogate through to call handling modes? (ie if Sametime is configured to automatically set 'I Am In A Meeting' status, does PCM switch to In a Meeting also?)

    JD

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    • #3
      Isn't the whole idea of the IBM Sametime integration to use IBM's client and NOT use PCM at all?

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      • #4
        I see 'click to dial' and 'telephony presence' as features of the Sametime integration, but its not clear if when there is an incoming call it will lookup in the Notes contacts to identify the number, and display the calling party name (all the more relevant with the call handling features in 9.1...) - anyone?

        Also noted limitations of the ST plugin and widget versus full PCM:
        "Only Basic Call Control available... Advanced Call features not available ( intercom, whisper page, call recording )"

        Still tinkering with this today but delivering click-to-dial anywhere in Notes (mail/contacts or apps) seems pretty straightforward using the free dialer and an 8.x widget.

        JD

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        • #5
          I have a customer who wants Notes integration but does not use Sametime. Does anyone have a reference doing this?

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