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Welcome to ShoreTelForums.com!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • #1

    Full MS UC route

    Hello,

    We are currently running Exchange 07 UM and OCS 07 R2 in production with our PBX phone switch via a Media Gateway. The phone system is quite limited in this setup and we'd like to move to IP switch/handsets. We are under an MS Enterprise Agreement so we are fully licensed for MS products and want to keep it that way. We have 400 users in 1 offfice.

    I've spoken with a couple of VARs and recieved quotes for a Shoretel system and most have tried to sell us hardware/software licenses for things we simply do not need as we're doing it already through MS UC via Office Communicator.

    Could someone here tell me exactly what I would need? I beleive I need:

    1. T1 PRI switches
    2. Shoregear phone swiches, potentally 2x port capacity for N+1
    3. Handsets
    4. An Audiocodes gateway or CTSA server license?
    5. Extension only licenses
    6. ShoreWare CSTA – Microsoft RCC licenses?

    Also, is there any missing functionality with this setup?

    Thanks in advance!
    Tags: None
  • #2
    Originally posted by Flanders11 View Post
    Hello,

    We are currently running Exchange 07 UM and OCS 07 R2 in production with our PBX phone switch via a Media Gateway. The phone system is quite limited in this setup and we'd like to move to IP switch/handsets. We are under an MS Enterprise Agreement so we are fully licensed for MS products and want to keep it that way. We have 400 users in 1 offfice.

    I've spoken with a couple of VARs and recieved quotes for a Shoretel system and most have tried to sell us hardware/software licenses for things we simply do not need as we're doing it already through MS UC via Office Communicator.

    Could someone here tell me exactly what I would need? I beleive I need:

    1. T1 PRI switches
    2. Shoregear phone swiches, potentally 2x port capacity for N+1
    3. Handsets
    4. An Audiocodes gateway or CTSA server license?
    5. Extension only licenses
    6. ShoreWare CSTA – Microsoft RCC licenses?

    Also, is there any missing functionality with this setup?

    Thanks in advance!
    Are you single site only? How many users? How many analog?

    What are you wanting to use MS for? Voicemail? IM?

    Comment

    • #3
      Single site, 400 users. Maybe 10 analog going through our current PBX.

      We already use MS for VM (via Exchange 07 UM role) and MS for IM/Presence (via OCS 07 R2 and Communicator clients).

      Thanks.

      Comment

      • #4
        We are looking at doing the same thing with OCS and Shoretel.

        Flanders11, Have you decided what you are going to do? We are looking at the Audiocodes media gateway and also one from Dialogic.

        Thanks

        Comment

        • #5
          JMcBride,

          Not yet. The CSTA server makes this somewhat possible but dosent allow for Office Communicator soft phone clients to place calls to IP phones or calls to outside lines.

          No decision yet. Frustrated by the lack of integration with all VOIP switch vendors, not just Shoretel, with OCS. Seems they are fighting OCS kicking and screaming.

          Comment

          • #6
            Why not just use OCS for your voip?

            Comment

            • #7
              Originally, I thought OCS would be able to accomplish this. Unfortunately, there is limited support of IP handsets and PBX gateways. I also wouldnt want to bet my career of version 2.0 of a phone switch when Shoretel is now on their ninth iteration of their software.

              Comment

              • #8
                We are in a similar situation. Have an MS agreement already for site licensing.

                We are already using exchange 07 as voicemail from our current pbx. We have no desire to switch from exchange 07 for voicemail.

                Original phone system is avaya. The new systems will be Shoretel & ocs. The change over will be a slow one, so all systems will need to be able communicate.

                A few users will be ocs (special cases). Most users will be Avaya at the start, they will all be slowly moved to Shoretel.

                We will be using a CSTA server so we can standardize on MS office communicator for IM/video/call control/presence.

                Looks like we will need 3 gateways. 1 for Shoretel voicemail setup via smdi/console cable (mediant 1k, up and running). 1 for avaya to voicemail (mediant 2k, up and running). 1 for Shoretel to ocs (going to try a quintum tenor dx2048).

                Its not a pretty setup, but workable with what we want to do.

                We are testing now, but dont have the Shoretel to OCS for voice calls setup, that wont happen til next week. Everything else seems to be working alright. We had Shoretel to OCS going at one point, so we know it should work fine.

                Comment

                • #9
                  hi Flanders11,

                  did you ever receive confirmation on what was required?

                  we're looking to implement as well and i'm curious about the ShoreWare CSTA – Microsoft RCC licenses and prospective list price?

                  Comment

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