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Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • We are facing a lot of problems with CZentrix Dialer

    I had purchased a CZentrix Dialer (Vicidial-based) for my domestic call center (110 seater). Though people suggested me to opt for Interactive Intelligence or Aspect, I bought Czentrix Dialer das it was quite cheap. And since then, we are facing a lot of problems. Our IT team remains busy in troubleshooting as Czentrix and other similar company that are not product developers, so they cannot fix bugs. Resource Management is not at all possible with Czentrix.
    Please suggest any best dialer provider in india