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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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    I am trying to connect to a Motorola Centracom Elite to a analog port on a SG-12. The problem that I am having when i answer the call on the Motorola and I hit the flash key to get another line, the dial tone is so loud and when i press the digits on the Motorola the ShoreTel can't hear it. I have tried to increase the RX and TX gains with no help. I tried to activated hands free mode but that does not work when you hit the hook flash. I feel if I can suppress the Dial tone after I hit Hook flash, it will work.