Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Sending a call to voicemail via ECC

    I am trying to send calls to a personal extension voicemail box. Is there a way to do this? The call is in the ECC software and cannot get a good clean way of transferring the call directly to a voicemail box. My one idea is to build an Auto-Attendant that will "Transfer to vm" for the personal extension we want the VM to go to. I have not tested this and am also not sure if I will be able to get the a CCS Script to send the right information to the AA. I hope someone else has a cleaner way of doing this.

  • #2
    I have now tested using a shoretel AA with a transfer to vm option but in the ECC i cannot call this AA and also have it press a number on the AA. Does anyone know of a good way to get a ECC Script that will call a 5 digit ext. and then also press 1 or 2 or so on?


    • #3
      see if you can send it to a Hunt group ( no members ) Forward on rna/busy to an AA after 1 ring . Set the AA with the timeout = 0 and 1 second of silence recorded. timeout field is set to take messge at the vm box you want the call to go to.


      • #4
        Too Simple.

        Make a VM only user.

        Record your message. Add transfer to extension into your CCScript with the extension of your VM only user.

        Have you tried this? Am I missing something?


        • #5

          have similar problem

          let me know if you get working response

          contractor that solves problem for single user but not for multiple users. theres got to be some clean way to get to voice mail from an external call.

          e.g NEC systems dial main number and precede your extension with 9 automatically activates voice mail. how hard can it be


          • #6
            So do this, you Create a AA, We call something like Sales Mailbox Router. Configure the AA with really small time out (change it from the default 8000ms), And change the timeout destination to "take a message" and pump it to the mailbox. The Gotcha is that you must upload a greeting. We have a blank messge recorded of 0.5 secs on nothing. Works a treat.