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Developing an interface to a 3rd-party app
We have a CRM product we would like to integrate with ST. Any comments on how to get documentation / proceed with that project? Is there any kind of API available to do simple screen pops, etc.? Thanks.
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Yes, there is a developer program you can join that gives you access to the Shoretel SDK.
More information is available from: ShoreTel - Developer Network -
Which CRM is it?Comment
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interface
It's a vertical market product for public and private utilities. We're considering an interface with ST and offering it as an add on feature.
There is a need for some IVR capabilities as well as basic screen-pop, and some automatic routing based on customer account information. I've had my eye on Shoretel for quite a while, and the product is improving quickly.Comment
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Thanks. The COM SDK looks like a good place to start.Comment
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