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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

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  • Developing an interface to a 3rd-party app

    We have a CRM product we would like to integrate with ST. Any comments on how to get documentation / proceed with that project? Is there any kind of API available to do simple screen pops, etc.? Thanks.

  • #2
    Yes, there is a developer program you can join that gives you access to the Shoretel SDK.

    More information is available from: ShoreTel - Developer Network


    • #3
      Which CRM is it?


      • #4

        It's a vertical market product for public and private utilities. We're considering an interface with ST and offering it as an add on feature.

        There is a need for some IVR capabilities as well as basic screen-pop, and some automatic routing based on customer account information. I've had my eye on Shoretel for quite a while, and the product is improving quickly.


        • #5
          Thanks. The COM SDK looks like a good place to start.