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  • IVR Ports in ECC

    How do I know how many IVR Ports I need? Is there a way to tell the utilization of these ports? Currently we have 10 IVR Ports and will have 55 agents and 12 supervisors on the system.

  • #2
    IVR Ports

    You will need an IVR port for as many simultaneous calls you will have entering the contact center to include agent login and logouts and IVR scripts. Typically I reccomend buying as many IVR ports you have as you have trunks entering into your PBX. More if you are going to do IVR scripting or outbound dialing with your system.

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    • #3
      I agree with the previous reply in that you will need an IVR port for as many simultaneous calls going to the ECC. However with ECC as far as I know there is a limit of IVR ports purchased with the package. You can of course check this in the ECC director. So my advice is to setup all the IVR ports you can that you are licensed for.

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