I am tasked with rolling out the ECC Services to all of our Workgroups across teh company. We are a huge user of Citrix and all of the agents using this system will be using Winterms to access thier Citrix desktop. The problem we have is that the agent toolbar is not allowing more than one user login on the same citrix server at one time. We are not trying to use the Supervisor software in Citrix only the agent toolbar. I was told by my sources that it does work and I do have someone from Shoretel working the issue for me but I was wondering if anyone else is having/had the issue and would have some insight for me.
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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.
Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]
As always please support the advertisers that help support our site.
Thank You,
BTX
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Originally posted by w131jrd View PostI am tasked with rolling out the ECC Services to all of our Workgroups across teh company. We are a huge user of Citrix and all of the agents using this system will be using Winterms to access thier Citrix desktop. The problem we have is that the agent toolbar is not allowing more than one user login on the same citrix server at one time. We are not trying to use the Supervisor software in Citrix only the agent toolbar. I was told by my sources that it does work and I do have someone from Shoretel working the issue for me but I was wondering if anyone else is having/had the issue and would have some insight for me.
Are you set as Roaming Profiles on Citrix?
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The problem you run into is the base toolbar is meant for one user. For example, when you put in an extension on the initial setup that toolbar is always tied to that extension no matter what agent ID logs in. When dealing with Citrix, you need to force the toolbar to ask for the extension every time it starts for multiple users.
To do that, you have to add a switch to the agent toolbar executable.
c:\Program Files\ShoreTel\Contact Center\Agent\bin\EpicAgent.exe ext=p
That tells it to prompt for the extension every time.
There are more switches than that though. If you do a ? in there it will show you all of the options. For example:
uid=xxxx - Automatically use this agent ID
pwd=xxxx - Automatically use this password
You can use that to make a link that automatically logs in to a specific account, no questions asked.
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Originally posted by Sarsin View PostThe problem you run into is the base toolbar is meant for one user. For example, when you put in an extension on the initial setup that toolbar is always tied to that extension no matter what agent ID logs in. When dealing with Citrix, you need to force the toolbar to ask for the extension every time it starts for multiple users.
To do that, you have to add a switch to the agent toolbar executable.
c:\Program Files\ShoreTel\Contact Center\Agent\bin\EpicAgent.exe ext=p
That tells it to prompt for the extension every time.
There are more switches than that though. If you do a ? in there it will show you all of the options. For example:
uid=xxxx - Automatically use this agent ID
pwd=xxxx - Automatically use this password
You can use that to make a link that automatically logs in to a specific account, no questions asked.
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