Anyone have a good and cost-effective predictive dialing solution that works well with ShoreTel?
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Predictive dialling
There is a company here in the UK that I have found to be good. They did our solution here, I dont think there are many systems they dont work with maybe worth a try? The company name is Magnetic North Call Recording, Predictive Dialing
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The predictive dialing happens when the predictive dialer dials ahead of the agents becoming available or when the predictive dialer matches a forecast .
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Predictive dialer
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Palitto Consulting, I am beginning to think that there are not any customs that you have not already written.
Just wanted to say thanks for the custom solutions you provide for us while we wait for ShoreTel to get around to implementing the good ideas this forum generates.
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