Anyone have a good and cost-effective predictive dialing solution that works well with ShoreTel?
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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.
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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.
Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]
As always please support the advertisers that help support our site.
Thank You,
BTX
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Predictive dialling
There is a company here in the UK that I have found to be good. They did our solution here, I dont think there are many systems they dont work with maybe worth a try? The company name is Magnetic North Call Recording, Predictive Dialing
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The predictive dialing happens when the predictive dialer dials ahead of the agents becoming available or when the predictive dialer matches a forecast .
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Predictive dialer
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Palitto Consulting, I am beginning to think that there are not any customs that you have not already written.
Just wanted to say thanks for the custom solutions you provide for us while we wait for ShoreTel to get around to implementing the good ideas this forum generates.
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