Welcome to

Welcome to!

This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

Please Note: This site IS NOT owned, funded, or managed by ShoreTel/Mitel, Inc. although you may find ShoreTel/Mitel employees sharing there experiences and expertise. If you would like more information on ShoreTel/Mitel systems, contact BTX at [email protected]

As always please support the advertisers that help support our site.

Thank You,
See more
See less
  • Filter
  • Time
  • Show
Clear All
new posts

  • Conference Start Times

    We have had a couple of cases where inbound callers are calling in 10 minutes prior to the start of a Converged Conference. The system will take their pass code and indicate they are the first caller and then disconnect the call.

    During Testing: We run the same model and the system will put the inbound caller on hold with music for up to 30 minutes prior to the scheduled start time.

    Any thoughts as why they would disconnect? Shoretel support said that we should allow for early calls and set the start time 15 minutes ahead. I'm OK with that, but then why did it work in out test environment up to 30 minutes prior?

    We are running
    Conference Director