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  • Can not access conference bridge to manage

    I can not access our conference bridge to manage it. Installer, ShoreTel pardner, does not know why. I can access it from outside ISP but not from within our domain. What do I have to put in my fire wall to allow access to it?

  • #2
    Not an expert in conference bridge but I'll guess: You are accessing it by name and this name always resolves to your outside IP address. Your firewall does not support loopback connections, so you cannot connect to the outside IP when you are behind the firewall. In your DNS server or your hosts file, add a new A record for your conference bridge name having the internal IP of your conference bridge.