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Bridge not accessible this morning
Good afternoon folks,
I have run into an issue only about 2 or 3 times where the bridge is not accessible. When dialing the extension for the Bridge, it goes directly to our regular auto-attendant instead of grabbing a port and going to the bridge attendant. I also cannot access either the web console or admin console. The only way to get access back to it is to power-cycle the server. Checking alert logs once it's rebooted yields no messages.
I checked the Shoretel event logs and I don't know if this is related but I found this error recorded about the same time we had issues.
This doesn't happen very often but as usual it's at 8am when departments need to jump on a call. Anyone else had this issue or seen the error above?
I have run into an issue only about 2 or 3 times where the bridge is not accessible. When dialing the extension for the Bridge, it goes directly to our regular auto-attendant instead of grabbing a port and going to the bridge attendant. I also cannot access either the web console or admin console. The only way to get access back to it is to power-cycle the server. Checking alert logs once it's rebooted yields no messages.
I checked the Shoretel event logs and I don't know if this is related but I found this error recorded about the same time we had issues.
Date(mm/dd/yyyy): 5/28/2009
Time: 7:56:01 AM (GMT -07:00)
Event ID: 246
Source: ShoreWare
Type: Information
Category: TMS
Description:
The Telephony Management Server has logged an informational debug message. The debug message contents are:
S:\TMS\NCC\NccTsp\Ncc1stPartyEvent.cpp(5450) : Assertion failed: (strSIPCallID.length() > 0)
Time: 7:56:01 AM (GMT -07:00)
Event ID: 246
Source: ShoreWare
Type: Information
Category: TMS
Description:
The Telephony Management Server has logged an informational debug message. The debug message contents are:
S:\TMS\NCC\NccTsp\Ncc1stPartyEvent.cpp(5450) : Assertion failed: (strSIPCallID.length() > 0)
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