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This site was created as a place to share stories, tips, and troubleshooting help with ShoreTel/Mitel systems. ShoreTel/Mitel is obviously the MOST exciting VoiP platform on the market right now, and we realized there was no centralized place to discuss this platform, but now there is. Please feel free to join and share your experiences.

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  • Bridge not accessible this morning

    Good afternoon folks,

    I have run into an issue only about 2 or 3 times where the bridge is not accessible. When dialing the extension for the Bridge, it goes directly to our regular auto-attendant instead of grabbing a port and going to the bridge attendant. I also cannot access either the web console or admin console. The only way to get access back to it is to power-cycle the server. Checking alert logs once it's rebooted yields no messages.

    I checked the Shoretel event logs and I don't know if this is related but I found this error recorded about the same time we had issues.

    Date(mm/dd/yyyy): 5/28/2009
    Time: 7:56:01 AM (GMT -07:00)
    Event ID: 246
    Source: ShoreWare
    Type: Information
    Category: TMS
    The Telephony Management Server has logged an informational debug message. The debug message contents are:

    S:\TMS\NCC\NccTsp\Ncc1stPartyEvent.cpp(5450) : Assertion failed: (strSIPCallID.length() > 0)
    This doesn't happen very often but as usual it's at 8am when departments need to jump on a call. Anyone else had this issue or seen the error above?

  • #2
    We get those events all the time. For us it's mostly Unknown Caller ID's in which the system is ignoring.

    According to ShoreTel Maintenance Guide for 7.5:

    Information The Telephony Management Server has logged an informational debug message. The debug message contents are:<Message>
    A logic assertion within TMS failed.
    No action, unless the event is accompanied by system failures.
    If system failures are occurring, contact ShoreTel Support.